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EXCLUSIVE POWER WASHING

MASTER TERMS & CONDITIONS OF SERVICE
Exclusive Services Group Inc. — DBA Exclusive Power Washing

1. Agreement to Terms

By accepting an estimate, signing digitally, approving via email or text, making payment, or allowing Exclusive Power Washing to perform services, the Client enters into a legally binding agreement with Exclusive Services Group Inc. DBA Exclusive Power Washing (“Exclusive Power Washing”).

Approval of services includes, but is not limited to:

• Digital signature

• Clicking “approve” in CRM

• Email or text confirmation

• Payment of deposit or invoice

• Allowing service to begin

The Client confirms they are the property owner or an authorized decision-maker with full authority to approve the work. The Client authorizes Exclusive Power Washing to charge any payment method provided on file for completed services, deposits, approved additional work, or outstanding balances, without further notice once payment becomes due.

2. Scope of Terms & Conditions

These Terms govern all residential, commercial, strata, and seasonal services including, but not limited to:

• Pressure washing

• Soft washing

• Roof cleaning and treatment

• Gutter and eavestrough cleaning

• Window cleaning

• Concrete and paver cleaning, sanding, and sealing

• Dryer vent cleaning

• Fleet washing

• Christmas light installation, leasing, maintenance, and removal

• Any related or additional services

Exclusive Power Washing may revise these Terms from time to time.
The version provided to and accepted by the Client for the specific service shall govern that service.

Only services specifically listed in the approved estimate are included. Any additional services requested or required will be quoted separately and may result in additional charges.

3. Scheduling & Site Access

All scheduling is approximate and subject to change due to weather conditions, safety considerations, equipment issues, or operational requirements.

The Client agrees to provide:

• Safe and unobstructed access to all work areas

• Unlocked gates and entry points

• Removal of vehicles from driveways and access paths

• Removal of furniture, décor, and obstacles from patios, decks, and walkways

• Secured pets and restricted access to children

• Safe walking surfaces, including snow and ice removal

Failure to provide adequate access may result in:

• Rescheduling

• Additional labour charges

• Partial or incomplete service

Exclusive Power Washing is not responsible for delays or incomplete work caused by restricted access.

Scheduling is subject to change due to weather, safety, access, or operational requirements. Delays do not constitute breach of contract and do not entitle the Client to discounts or cancellations.

4. Use of Water & Utilities

The Client agrees to provide:

• A functioning exterior water source

• Minimum adequate water pressure and flow

If the water supply is inadequate, well water is used, or connections are not readily accessible, additional charges may apply.

Exclusive Power Washing is not responsible for:

• Pre-existing plumbing issues

• Frozen, leaking, or damaged spigots

• Low pressure systems

• Electrical issues related to service

5. Liability for Pre-Existing Conditions

Exclusive Power Washing is not responsible for damage resulting from pre-existing conditions, including but not limited to:

• Loose, brittle, rotted, oxidized, or fragile materials

• Prior repairs or hidden defects

• Failed seals in windows, siding, or roofing systems

• Structural gaps, faulty construction, or building envelope issues

• Paint oxidation, peeling, chipping, or failing coatings

• Weak siding, trim, or deteriorated surfaces

Cleaning may reveal or worsen pre-existing conditions.
The Client acknowledges and accepts this as a normal and unavoidable risk of exterior cleaning.

All exterior surfaces are subject to age, wear, and environmental exposure. The Client accepts that cleaning may reveal or worsen pre-existing conditions.

6. General Safety & Operational Risks

Exterior cleaning involves inherent risks.

Exclusive Power Washing is not responsible for:

• Slippery surfaces during or after service

• Trip hazards from hoses, cords, or equipment

• Debris dislodged from roofs, gutters, fascia, or siding

• Wildlife disturbances (including bees, wasps, rodents, etc.)

The Client agrees to keep all persons, pets, and occupants away from work areas during service.

Exclusive Power Washing reserves the right to stop or delay work if conditions are deemed unsafe.

7. Inspection, Documentation & Damage Reporting

Exclusive Power Washing may perform a visual inspection prior to service. This inspection is not exhaustive.

All exterior surfaces, materials, and structures naturally deteriorate over time due to weather, UV exposure, moisture, and general wear.

 

The Client acknowledges that cleaning may reveal hidden defects, cosmetic inconsistencies, or material failure.

 

Exclusive Power Washing is not responsible for:

- Surface deterioration

- Cosmetic changes

- Material failure revealed during cleaning

- Variations in appearance after cleaning

The Client agrees to:

• Report any visible concerns within 48 hours of service completion

• Report hidden or non-visible concerns as soon as reasonably possible upon discovery

Exclusive Power Washing must be given a reasonable opportunity to inspect the area before any repairs, alterations, or third-party work is completed.

Failure to provide notice or inspection opportunity may limit or void claims.

8. Exterior Cleaning Acknowledgment

The Client understands that exterior cleaning may reveal or highlight:

• Oxidation (chalky residue on siding)

• Streaking or uneven coloration

• Surface wear, fading, or aging

• Pre-existing stains or defects

Vinyl siding oxidation may become more visible after cleaning.

Weep holes may release debris and create temporary streaking following cleaning. This is normal and not considered damage.

Exclusive Power Washing does not guarantee removal of:

• Oxidation

• Rust stains

• Hard water stains

• Artillery fungus

• Deep-set or embedded staining

Water intrusion may occur in structures with compromised seals, gaps, or prior damage.

Painted or coated surfaces may be more susceptible to damage during cleaning. Exclusive Power Washing is not responsible for peeling, chipping, fading, or removal of paint or coatings. All painted surfaces are cleaned at the Client’s risk.

9. Roof Cleaning & Treatment

9.1 Service Process

Roof cleaning may include:

• Manual removal of large moss clumps to reduce load on shingles

• Application of a professional treatment designed to kill moss, algae, and lichen at the root

9.2 Expected Results

The Client understands:

• Results are not immediate

• Moss, algae, and lichen may remain visible temporarily after treatment

• Natural weathering (rain, sun, wind) will remove dead growth over time

9.3 Visual Changes

After treatment:

• Moss may turn white or brown and shrink

• Lichen may leave root marks or staining

• Brown or light areas may appear — this indicates dead organic growth

9.4 Timeframe

Clients should allow:

• Minimum 6–8 weeks for visible improvement

• Longer for heavily affected roofs

9.5 Roof Condition Disclaimer

All roofs respond differently depending on:

• Age

• Material type

• Installation quality

• Existing damage

Exclusive Power Washing is not responsible for:

• Granule loss

• Brittle or aging shingles

• Exposed defects

• Discoloration from prior conditions

10. Two-Year Moss-Free Roof Warranty

Applies only if:

• Entire roof was treated

• Proper maintenance is followed

Warranty is void if:

• Trees or branches overhang within 5 feet

• Gutters are clogged

• Debris accumulates

• Poor drainage exists

Warranty is capped at the original service value.

11. Gutter Cleaning & Warranty

Scope of Work

Includes:

• Removal of debris from gutters

• Clearing of above-ground downspouts (where accessible)

System Limitation

All warranties apply only to:

• Gutters attached to the structure

• Above-ground downspouts

Does NOT include:

• Underground drainage systems

• Buried downspouts

• Drain tiles or perimeter drains

Warranty Terms

6-month limited warranty applies only if:

• Invoice is paid in full

• Proper maintenance is maintained

• No external contributing factors exist

12. Window Cleaning

Methods

Water-fed pole system and traditional cleaning methods may be used.

Service Includes

• Interior and exterior window cleaning

• Frames and ledges

Optional Services (Additional Charges)

• Screen removal and cleaning

• Track and sill cleaning

• Post-construction cleaning

• Mullion and muntin cleaning

Limitations

No guarantee for:

• Complete stain removal

• Perfect clarity on aged glass

• Removal of all construction debris

Glass Defect Disclaimer

Glass may contain pre-existing defects such as fabrication debris.

Cleaning may expose these defects.

Exclusive Power Washing is not responsible for:

• Scratching caused by pre-existing defects

• Damage to compromised glass

Customer Responsibilities

• Clear access to all windows

• Remove obstructions

• Ensure screens are accessible

13. Concrete, Paver, Sanding & Sealing Services

For all hardscape cleaning, restoration, sanding, and sealing services provided by Exclusive Power Washing, the Client acknowledges and agrees to the following:

13.1 Nature of Surfaces & Pre-Existing Conditions

Concrete, pavers, and hardscape surfaces are porous, aging materials that are highly affected by environmental exposure, installation quality, and prior maintenance.

The Client understands that surfaces may contain:

• Cracks, fractures, or structural movement

• Settling, shifting, or uneven surfaces

• Efflorescence (white mineral deposits)

• Oil stains, rust stains, tire marks, or deep-set contaminants

• Previous sealers, coatings, or chemical treatments

• Discoloration due to UV exposure, moisture, or wear

• Improper installation or base failure

Cleaning may expose, highlight, or worsen the appearance of these conditions, which is normal and not considered damage.

13.2 Cleaning Process & Surface Reaction

Pressure washing and surface cleaning are designed to remove contaminants; however:

• Different areas may clean unevenly

• Previously covered or shaded areas may appear different after cleaning

• Heavily soiled areas may not fully restore

• Surface inconsistencies may become more visible

The Client acknowledges that uniform appearance is not guaranteed.

13.3 Joint Sand Removal & Stability

Cleaning of paver systems will often result in the removal or displacement of joint sand.

The Client understands and accepts:

• Loss of joint sand is normal during cleaning

• Re-sanding is strongly recommended following cleaning

• Failure to re-sand may result in:

  • Paver movement or shifting

  • Weed growth

  • Ant infestation

  • Loss of structural stability

Exclusive Power Washing is not responsible for any issues resulting from loss of joint sand or failure to re-sand.

13.4 Re-Sanding (If Performed)

If re-sanding services are included:

• Sand will be applied based on surface condition and weather conditions

• Proper compaction and settling may take time

• Weather (rain, wind) may affect final results

Exclusive Power Washing does not guarantee:

• Full joint stabilization immediately after service

• Long-term joint performance

13.5 Sealing Services & Expectations

If sealing services are performed, the Client acknowledges:

• Sealer results vary depending on surface condition, porosity, age, and prior treatments

• Sealer may:

  • Darken or enhance colour

  • Create a glossy, satin, or natural finish

  • Highlight imperfections, repairs, or inconsistencies

Exclusive Power Washing does not guarantee:

• Uniform appearance

• Exact colour outcome

• Consistency across all areas

13.6 Sealer Performance & Longevity

Sealer performance is affected by:

• Weather conditions

• Surface preparation

• Drainage

• Foot traffic and vehicle traffic

• Environmental exposure

Exclusive Power Washing does not guarantee:

• Specific lifespan of sealer

• Resistance to wear, fading, or breakdown

• Protection against all stains

13.7 Slip Hazard Disclaimer

Sealed surfaces may become more slippery when wet, particularly in:

• Shaded areas

• High-moisture environments

• Sloped surfaces

The Client assumes full responsibility for:

• Slip risks

• Safety of occupants and guests

13.8 Stain Removal Limitations

Exclusive Power Washing does not guarantee the removal of:

• Oil stains

• Rust stains

• Efflorescence

• Paint, gum, or embedded contaminants

• Organic staining

Some stains may be permanent or only partially removable.

13.9 Surface Damage & Material Failure

Exclusive Power Washing is not responsible for:

• Etching or marking on weak or deteriorated concrete

• Pitting or spalling due to age or freeze-thaw cycles

• Surface breakdown caused by poor installation

• Damage caused by prior coatings or sealers

• Failure of previously repaired areas

The Client acknowledges that older or poorly maintained surfaces carry higher risk of failure during cleaning.

13.10 Drainage & Runoff

The Client is responsible for ensuring proper drainage on the property.

Exclusive Power Washing is not responsible for:

• Water pooling or runoff issues

• Drain backups or overflow

• Movement of debris or sand due to water flow

• Staining caused by drainage patterns

13.11 Weather & Environmental Conditions

Cleaning and sealing services are weather-dependent.

Exclusive Power Washing is not responsible for:

• Delays due to weather

• Changes in appearance caused by weather conditions

• Sealer performance affected by rain, humidity, or temperature

13.12 Access & Site Preparation

The Client agrees to:

• Remove all vehicles, furniture, and items from the service area

• Provide clear access to all surfaces

• Protect or remove sensitive items

Failure to prepare the site may result in:

• Additional charges

• Incomplete service

• Delays

13.13 No Guarantee of Restoration

Concrete and paver cleaning is a restoration service, not a replacement service.

Exclusive Power Washing does not guarantee:

• “Like-new” results

• Full restoration of heavily damaged or stained surfaces

13.14 Liability Limitation

To the maximum extent permitted by law:

Exclusive Power Washing’s total liability is limited to the value of the service provided.

Exclusive Power Washing is not liable for:

• Cosmetic dissatisfaction

• Pre-existing conditions revealed during cleaning

• Indirect or consequential damages

13.15 Sealer Cure & Environmental Risk

The Client acknowledges that sealing performance is highly dependent on environmental conditions at the time of application and during curing.

 

Exclusive Power Washing is not responsible for:

- Improper curing due to weather changes

- Moisture-related issues

- Whitening, hazing, bubbling, or uneven finish

- Sealer failure caused by prior coatings or contaminants

13.16 Acknowledgment

By proceeding with services, the Client confirms:

• They understand the nature and limitations of concrete and paver cleaning and sealing

• They accept the risks associated with surface conditions

• They agree to all terms outlined in this section

14. Painted & Coated Surfaces

Exclusive Power Washing is not responsible for:

• Peeling

• Chipping

• Fading

• Coating failure

15. Cameras & Electronics

Clients must remove or protect all sensitive equipment.

No liability if left exposed.

16. Client Responsibilities

Client agrees to:

• Remove delicate items

• Disclose known issues

• Identify sensitive surfaces

• Provide access

17. Pricing, Deposits & Payments

Payment Terms (Residential & Standard Services)

 

Payment is due in full immediately upon completion of service unless otherwise agreed to in writing.

 

The Client agrees that:

• An invoice will be issued upon completion of the work

• Payment must be made the same day

• Failure to make payment constitutes a breach of this Agreement

 

If a payment method is on file, the Client authorizes Exclusive Power Washing to charge the balance without further notice once the service is completed or the invoice becomes due.

No Delay in Payment

 

The Client may not delay or withhold payment due to:

• Not being present at the property

• Requesting a later review

• Minor concerns or touch-ups

• Waiting on third-party approval

• Personal scheduling conflicts

 

All invoices remain due as agreed regardless of these factors.

If the Client has any concerns with the service, they must notify Exclusive Power Washing within 48 hours in accordance with the Damage Reporting Timeframe. This does not delay or exempt the Client from payment obligations.

 

 

Deposits

Deposits & Material Allocation

Deposits are used to secure scheduling, labour, equipment, and materials.

 

The Client acknowledges that materials may be purchased or reserved specifically for their project.

 

In the event of cancellation:

- Deposits may be partially or fully non-refundable

- Restocking fees, supplier charges, and labour costs may apply

- Custom or special-order materials may not be refundable

 

Net 30 / Net 60 Payment Terms (Commercial & Strata Only)

 

Extended payment terms (Net 30 or Net 60) are available strictly for approved commercial, strata, and property management clients and must be confirmed in writing by Exclusive Power Washing prior to service.

 

Unless otherwise approved in writing, all invoices are due immediately upon completion of service.

 

For approved accounts:

• Payment is due within thirty (30) or sixty (60) calendar days from the invoice date, as agreed

• Full payment is required; partial payments do not satisfy the account unless approved in writing

 

Late Payments:

• Overdue balances are subject to interest at a rate of 1.5% per month (18% annually)

• Administrative fees, collection costs, and legal fees may be added to the outstanding balance

• Accounts exceeding agreed payment terms may be suspended or sent to collections without further notice

 

Service Suspension:

Exclusive Power Washing reserves the right to:

• Pause or cancel ongoing or scheduled services for overdue accounts

• Refuse future service until balances are paid in full

 

Revocation of Terms:

Net 30 or Net 60 privileges may be revoked at any time due to:

• Late payments

• Payment disputes

• Credit risk concerns

 

All future services will revert to due upon completion terms.

 

No Withholding of Payment:

The Client may not withhold payment due to:

• Dissatisfaction with results

• Delays caused by weather or scheduling

• Internal approval processes

• Third-party disputes

 

All invoices remain payable in full as agreed.

 

If the Client is acting on behalf of a company, strata, or organization, the individual approving services confirms they are authorized to do so and may be held responsible for ensuring payment is made.

Card on File Authorization

Client authorizes Exclusive Power Washing to charge stored payment methods for:

• Completed services

• Deposits

• Additional work

• Fees and charges

Charges may be processed once services are complete or invoices are due.

18. Late Payments

• 1.5% monthly interest

• Collection costs apply

• Services may be suspended

19. Referral Program

Referral rewards may be offered at the discretion of Exclusive Power Washing.

 

Conditions:

- Reward is issued only after the referred job is completed and fully paid

- Referral must be disclosed at or before booking

- Rewards are non-transferable and not redeemable for cash

- Exclusive Power Washing reserves the right to modify or cancel the program at any time

20. Dryer Vent Cleaning Services

For all dryer vent cleaning services provided by Exclusive Power Washing, the Client acknowledges and agrees to the following:

20.1 Scope of Work

Dryer vent cleaning services are intended to remove lint, debris, and blockages from the accessible portions of the dryer vent system to improve airflow and reduce fire risk.

This service may include:

• Cleaning from the exterior exhaust point to the back of the dryer

• Cleaning of accessible vent lines

• Cleaning of the internal dryer vent trap (when safely accessible)

• Basic airflow improvement

Exclusive Power Washing does not guarantee complete cleaning of inaccessible or concealed sections of the vent system.

20.2 Customer Responsibilities

The Client agrees to:

• Provide safe and clear access to the dryer and vent system

• Move the appliance in advance if required, unless otherwise arranged

• Remove any obstructions from the work area

• Ensure pets and children are kept away from the work area

If the dryer is not accessible, service may be:

• Limited to accessible areas only

• Rescheduled

• Subject to additional charges

20.3 Appliance Movement & Access Risks

The Client acknowledges that moving appliances carries inherent risk.

Exclusive Power Washing:

• Does not disconnect or reconnect gas, electrical, or water lines

• Does not unstack or lift stacked units beyond safe limits

• Does not assume responsibility for tight or restricted installations

If assistance is provided in moving the appliance, it is done:

👉 At the Client’s risk

Exclusive Power Washing is not responsible for:

• Damage to flooring

• Damage to walls, trim, or cabinetry

• Damage to hoses, connections, or fittings

• Leaks or failures caused by shifting or moving the appliance

20.4 Pre-Existing Conditions

Exclusive Power Washing is not responsible for issues related to:

• Improper or outdated vent installation

• Crushed, disconnected, or deteriorated ducting

• Excessively long or complex vent runs

• Hidden defects within walls, ceilings, or floors

• Brittle or aging vent materials

If any issues are identified, the Client may be advised to contact a licensed HVAC or appliance technician.

20.5 Hidden Hazards & System Limitations

The Client understands that dryer vent systems may contain hidden hazards including:

• Pest infestations

• Bird nests

• Mold or moisture buildup

• Obstructions within concealed ducting

• Structural or installation deficiencies

Exclusive Power Washing is not responsible for:

• Conditions discovered during or after service

• System failures due to pre-existing issues

• Continued poor airflow due to inaccessible blockages

20.6 Unsafe or Unsanitary Conditions

Exclusive Power Washing reserves the right to refuse, stop, or reschedule service if unsafe or unsanitary conditions are present, including:

• Pest infestations

• Mold or hazardous materials

• Unstable or unsafe flooring

• Exposed wiring or unsafe electrical connections

• Dryer placement preventing safe access

A service call or assessment fee may still apply.

20.7 No Guarantees or Warranties

While dryer vent cleaning reduces fire risk and improves airflow, Exclusive Power Washing does not guarantee:

• Complete removal of all lint or debris

• Prevention of future dryer fires

• Appliance performance or efficiency

• Compliance with building codes

• Long-term system performance

All services are performed using reasonable care and industry-standard practices.

20.8 Damage Disclaimer

Exclusive Power Washing is not responsible for:

• Damage caused by pre-existing weaknesses or improper installations

• Failures of brittle or aging vent components

• Damage caused by moving appliances

• Failures occurring after service

• Leaks or disconnections discovered post-service

The Client acknowledges that older or poorly installed systems carry a higher risk of failure.

20.9 Recurring Blockages

Exclusive Power Washing is not responsible for recurring lint buildup caused by:

• Improper vent design

• Excessive vent length or bends

• Poor airflow systems

• Use of incompatible materials

Regular maintenance may be recommended but not guaranteed to resolve systemic issues.

20.10 Payment Terms

Payment is due:

• Upon completion of service

• Or as otherwise agreed in writing

Accepted payment methods include:

• Cash

• Debit or credit card

• Approved electronic payment platforms

If a card is on file, the Client authorizes Exclusive Power Washing to process payment once service is completed or the invoice becomes due.

20.11 Cancellation & Access Fees

Cancellations or rescheduling requests must be made with reasonable notice.

Failure to provide access or late cancellations may result in:

• Service call fees

• Cancellation charges

• Rebooking delays

20.12 Liability Limitation

To the maximum extent permitted by law:

Exclusive Power Washing’s total liability is limited to the value of the service performed.

Exclusive Power Washing is not liable for:

• Fire damage

• Appliance failure

• Property damage related to vent system issues

• Indirect or consequential damages

Exclusive Power Washing does not guarantee prevention of dryer fires or appliance failure.

20.13 Acknowledgment

By proceeding with dryer vent cleaning services, the Client confirms:

• They understand the scope and limitations of the service

• They accept the risks associated with appliance movement and system condition

• They agree to all terms outlined in this section

21. Christmas Light Installation, Leasing, Maintenance & Removal

For all seasonal lighting services provided by Exclusive Power Washing, the Client acknowledges and agrees to the following:

21.1 Scope of Work

Exclusive Power Washing provides a full-service seasonal lighting program which may include:

• Leasing of commercial-grade LED lighting and all required materials

• Custom design and layout (if applicable)

• Professional installation

• Seasonal maintenance (as outlined below)

• Removal of lighting in January (weather permitting)

• Off-season storage of leased materials

All materials supplied remain the exclusive property of Exclusive Power Washing.

21.2 Design & Approval Responsibility

The Client is responsible for reviewing and approving all aspects of the lighting design prior to installation, including:

• Colours

• Bulb types and sizes

• Layout and placement areas

• Rooflines, trees, pathways, and structures to be included

Failure to review and confirm details prior to installation may result in outcomes that differ from expectations.

Any changes requested after installation may result in:

• Additional labour charges

• Material adjustments

• Return visit fees

21.3 Property & Electrical Requirements

The Client agrees to provide:

• Safe and stable installation surfaces

• Clear access to all installation areas

• Functioning, code-compliant exterior electrical outlets

• GFCI-protected circuits where required

The Client acknowledges:

• Their electrical system must be capable of handling seasonal lighting loads

• Exclusive Power Washing does not guarantee against electrical overload, breaker trips, or system limitations

Exclusive Power Washing assumes the property meets all applicable electrical standards.

21.4 Ownership of Materials

All lighting materials, including but not limited to:

• Lights

• Bulbs

• Extension cords

• Timers

• Clips and fasteners

remain the sole property of Exclusive Power Washing.

The Client agrees not to:

• Remove

• Modify

• Reposition

• Tamper with

any installed lighting system.

Unauthorized interference may result in:

• Additional charges

• Loss of maintenance coverage

• Liability for damaged or missing materials

21.5 Maintenance Program

Seasonal maintenance includes reasonable service calls for issues related to:

• Loose or fallen lights

• Faulty connections

• Product defects

Maintenance does NOT cover:

• Weather-related damage (wind, snow, ice, storms, extreme cold)

• Animal or pest damage

• Damage caused by the Client, residents, guests, or contractors

• Electrical overload or circuit issues

• Vandalism or third-party interference

• Any movement or adjustments made after installation

Maintenance service is provided:

• Until January 1st of the current season

• Within a reasonable timeframe (typically within 48 hours, weather permitting)

21.6 Customer-Provided Lighting (No Maintenance or Warranty)

If Exclusive Power Washing installs customer-supplied lights:

• No maintenance, repair, or troubleshooting services are provided

• No warranty or performance guarantee is offered

• Lights are installed “as-is” without inspection or certification

Exclusive Power Washing is not responsible for:

• Malfunctioning lights

• Electrical issues

• Fire hazards

• Product failure

Additional labour required due to customer-provided materials may be billed separately.

21.7 Installation Conditions & Safety

Exclusive Power Washing reserves the right to:

• Refuse or modify installation in unsafe conditions

• Avoid areas deemed structurally unsound, icy, or inaccessible

• Adjust installation methods to maintain safety standards

All work is performed in accordance with industry best practices.

21.8 Scheduling & Removal

Installation and removal dates are:

• Weather-dependent

• Subject to scheduling availability

Removal typically occurs in January, but may be delayed due to:

• Weather conditions

• Access limitations

• Operational requirements

21.9 Payments & Deposits

• A 50% non-refundable deposit is required to secure installation

• Remaining balance is due upon completion of installation

Deposits are used to:

• Reserve materials

• Allocate labour

• Prepare equipment and scheduling

Deposits may be partially or fully non-refundable due to incurred costs.

 

Deposits for lighting services are required due to material allocation and scheduling. These deposits may be non-refundable or partially refundable depending on project stage and incurred costs.

21.10 Non-Payment & Right of Entry

If payment is not received:

• Exclusive Power Washing reserves the right to remove all leased materials

By agreeing to these Terms, the Client grants Exclusive Power Washing a limited license to access the property for the purpose of retrieving company-owned materials in cases of:

• Non-payment

• Termination of service

• Scheduled removal

21.11 Damage, Loss & Replacement

The Client is responsible for the cost of repair or replacement of any materials damaged due to:

• Misuse

• Tampering

• Negligence

• Third-party interference

Exclusive Power Washing is not responsible for:

• Theft

• Vandalism

• Acts of God

21.12 Liability Limitations

Exclusive Power Washing is not liable for:

• Electrical issues

• Property damage due to pre-existing conditions

• Weather-related damage

• Slip or trip hazards caused by installed lighting

To the maximum extent permitted by law:

👉 Liability is limited to the value of the service provided.

21.13 Photo & Video Authorization

The Client authorizes Exclusive Power Washing to capture and use photos or videos of the installation for marketing and promotional purposes.

No personal identifying information will be disclosed without consent.

21.14 Cancellation Policy

If the Client cancels:

• After materials are prepared

• After scheduling is confirmed

• After installation has begun

Deposits remain non-refundable.

No refunds will be issued for completed or partially completed work.

21.15 Acceptance of Terms

By proceeding with services, the Client confirms:

• They have read and understood all Christmas lighting terms

• They accept all conditions and responsibilities

• They acknowledge that no verbal agreements override these Terms

 

21.16 Permanent Lighting Installation (Year-Round Systems)

Exclusive Power Washing may offer installation of permanent exterior lighting systems (“Permanent Lighting”) designed for year-round use. By proceeding with permanent lighting services, the Client acknowledges and agrees to the following:

21.16.1 Nature of Permanent Lighting Systems

Permanent lighting systems are:

• Fixed installations attached to the structure

• Intended for long-term use across multiple seasons

• Exposed to weather, UV, temperature changes, and environmental conditions

Unlike seasonal lighting, these systems:

👉 Are not removed annually
👉 May require permanent fastening, clips, or mounting systems

21.16.2 Installation Methods & Property Impact

Installation may involve:

• Drilling into soffits, fascia, trim, or other exterior components

• Use of clips, brackets, adhesives, or fasteners

• Routing and securing electrical wiring along the structure

The Client acknowledges:

• Minor cosmetic changes may occur to the property

• Small holes, marks, or fastener points are considered normal and necessary

• Installation methods are selected based on safety, structure, and product requirements

Exclusive Power Washing is not responsible for:

• Cosmetic impact from installation

• Visibility of wiring or clips

• Differences in finish where materials are installed

21.16.3 Electrical Requirements & Limitations

The Client is responsible for:

• Providing safe, functional, and code-compliant electrical supply

• Ensuring circuits can handle the lighting system load

• Maintaining electrical infrastructure

Exclusive Power Washing:

• Does not certify or upgrade electrical systems

• Does not guarantee compatibility with all homes or panels

• Is not responsible for electrical overloads, breaker trips, or wiring issues

21.16.4 Product Performance & Limitations

Permanent lighting systems are subject to:

• Weather exposure (rain, snow, ice, UV)

• Temperature fluctuations

• Wear over time

Exclusive Power Washing does not guarantee:

• Exact color consistency over time

• Resistance to fading or weathering

• Lifespan beyond manufacturer expectations

21.16.5 Maintenance & Repairs

Unless otherwise stated in writing:

• Ongoing maintenance is not included

• Repairs, troubleshooting, or service calls are billed separately

Exclusive Power Washing is not responsible for:

• Product failure after installation

• Wear and tear over time

• Environmental damage

21.16.6 Third-Party or Manufacturer Warranty

Any warranties on permanent lighting systems:

• Are provided by the manufacturer, not Exclusive Power Washing

• Must be handled directly with the product supplier unless otherwise stated

Exclusive Power Washing makes no independent warranty unless clearly outlined in writing.

21.16.7 Customer Misuse or Alteration

The Client agrees not to:

• Modify wiring or connections

• Add additional lighting or load to the system

• Tamper with installed components

Any unauthorized changes:

• Void any service agreements

• Release Exclusive Power Washing from all liability

21.16.8 Damage, Failure & Liability

Exclusive Power Washing is not responsible for:

• Damage caused by weather, animals, or environmental exposure

• Electrical issues after installation

• System failures due to power surges or improper use

• Damage caused by third parties or contractors

21.16.9 Removal of Permanent Lighting

Permanent lighting is considered a fixed installation.

If removal is requested:

• It will be billed as a separate service

• Minor cosmetic damage (holes, marks) may remain

• Restoration or repair of mounting areas is not included unless agreed in writing

21.16.10 Sale vs Lease Clarification

Unless explicitly stated otherwise in writing:

• Permanent lighting systems are sold to the Client

• Ownership transfers upon full payment

This differs from seasonal lighting, which remains leased.

21.16.11 Payment Terms (Permanent Systems)

Due to material and labor requirements:

• Deposits may be required prior to ordering materials

• Deposits may be non-refundable or partially refundable due to:

  • Custom orders

  • Restocking fees

  • Supplier charges

  • Allocated labour and scheduling

21.16.12 No Guarantee of Aesthetic Outcome

The Client acknowledges:

• Final appearance may vary based on structure, angles, and visibility

• Lighting effects differ depending on distance, surroundings, and environment

Exclusive Power Washing does not guarantee:

• Specific visual expectations beyond agreed scope

21.16.13 Liability Limitation

To the maximum extent permitted by law:

Exclusive Power Washing’s total liability is limited to the cost of installation.

Exclusive Power Washing is not liable for:

• Indirect or consequential damages

• Electrical issues

• Long-term performance

21.16.14 Acknowledgment

By proceeding with permanent lighting installation, the Client confirms:

• They understand the permanent nature of the installation

• They accept all installation methods and associated risks

• They agree to all terms outlined in this section

 

22. Strata & Property Management Responsibilities

For any services performed at strata properties, townhome complexes, multi-unit buildings, or managed properties, the Client (including but not limited to strata councils, property managers, or authorized representatives) acknowledges and agrees to the following:

22.1 Responsibility for Communication

The strata council, property manager, or authorized representative is solely responsible for communicating all service-related information to residents, tenants, and occupants.

This includes, but is not limited to:

• Scheduled service dates and approximate timeframes

• Areas that will be serviced

• Required preparation instructions

• Access requirements

• Safety notices and precautions

Exclusive Power Washing is not responsible for any failure, delay, or miscommunication between the strata/property management and residents.

22.2 Resident Preparation Requirements

It is the responsibility of the strata/property management to ensure residents properly prepare their units and surrounding areas prior to service.

This includes, but is not limited to:

• Removing all personal belongings from service areas

• Clearing patios, decks, balconies, walkways, and entryways

• Removing or securing outdoor furniture, décor, and valuables

• Closing all windows and doors

• Removing or protecting sensitive items, electronics, and fixtures

• Removing window screens where applicable (unless otherwise arranged in writing)

• Ensuring pets and children are kept away from work areas

• Providing safe and unobstructed access to all required service areas

Failure to properly prepare units may result in:

• Skipped or incomplete service areas

• Additional labour charges

• Return trip fees

• Delays in project completion

Exclusive Power Washing is not responsible for any damage or issues resulting from failure to properly prepare the property.

 

Exclusive Power Washing is not responsible for any failure by strata, property management, or residents to comply with preparation, access, or communication requirements.

22.3 Access & Entry Requirements

The strata/property management is responsible for ensuring:

• Access to all required units, buildings, and common areas

• Gates, pathways, and entry points are unlocked and accessible

• No obstructions prevent safe access for equipment and technicians

Exclusive Power Washing is not responsible for missed or incomplete service due to lack of access.

22.4 Unit Refusal, Non-Compliance & Missed Areas

If individual residents:

• Refuse service

• Do not provide access

• Fail to properly prepare their unit

• Interfere with or delay service

Exclusive Power Washing is not responsible for incomplete or skipped service in those areas.

Return visits to complete missed units will be subject to additional charges and scheduling availability.

22.5 Assistance with Communication

Exclusive Power Washing may, under agreed circumstances, assist with communication by providing notices, templates, or reminders.

However:

👉 Final responsibility for communication, coordination, and compliance remains solely with the strata council or property management at all times.

22.6 Multi-Unit Environment Risks & Liability

Due to the nature of multi-unit properties, the Client acknowledges and agrees that Exclusive Power Washing is not responsible for:

• Items left in service areas by residents

• Personal belongings not removed or properly secured

• Water intrusion caused by open windows, doors, or pre-existing building issues

• Damage resulting from resident negligence or non-compliance

• Interference from residents, guests, tenants, or third parties during service

• Movement of debris between units caused by cleaning processes

The Client understands that multi-unit environments introduce variables beyond the control of Exclusive Power Washing.

22.7 Scheduling, Phasing & Project Flow

Strata and multi-unit projects may be completed in phases.

The Client acknowledges:

• Scheduling may shift due to weather, safety, or operational requirements

• Certain buildings or units may be completed at different times

• Access limitations may affect workflow and timing

• Completion timelines are estimates only and not guaranteed

22.8 Shared Responsibility Acknowledgment

The Client acknowledges that successful completion of strata or multi-unit services depends on cooperation between:

• Exclusive Power Washing

• Property management or strata council

• Individual residents

Exclusive Power Washing is responsible only for the services performed and not for the actions, inactions, or compliance of residents or third parties.

23. Liability Cap

To the maximum extent permitted by law, Exclusive Power Washing’s total liability for any claim, damage, or loss arising from services provided is strictly limited to the total amount paid by the Client for the specific service in question.

24. No Consequential or Indirect Damages

Exclusive Power Washing is not liable for any indirect, incidental, or consequential damages, including but not limited to:

• Loss of use

• Loss of income or rental revenue

• Business interruption

• Mold growth

• Interior or hidden water damage

• Post-cleaning staining or discoloration

25. Damage Disclaimer & Limitation

Exclusive Power Washing takes reasonable care in performing services; however, the company is not responsible for damage resulting from:

• Pre-existing conditions

• Faulty construction or materials

• Improper installation of surfaces or systems

• Natural deterioration of materials

• Conditions beyond the company’s control

Damage will only be considered the responsibility of Exclusive Power Washing if directly caused by proven negligence.

26. Environmental Compliance

Exclusive Power Washing follows industry best practices and applicable local regulations regarding wastewater, runoff, and chemical use.

The Client agrees to:

• Ensure compliance with any site-specific environmental requirements

• Accept responsibility for any restrictions related to the property

27. Indemnification

The Client agrees to indemnify, defend, and hold harmless Exclusive Power Washing, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from:

• Failure of the Client to comply with these Terms

• Conditions on the property outside the company’s control

• Actions of third parties, tenants, guests, or contractors

• Use or condition of the property

28. Damage Reporting Timeframe

 

The Client must report any concerns, deficiencies, or alleged damage within forty-eight (48) hours of service completion.

 

Failure to report within this timeframe constitutes full acceptance of the work performed and waives any claims against Exclusive Power Washing.

 

No claims will be considered after this period unless otherwise required by law.

29. Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the matter through good-faith communication.

If resolution cannot be reached, the matter shall be resolved through binding arbitration in Surrey, British Columbia, unless otherwise required by law.

Each party is responsible for their own legal costs unless otherwise determined by the arbitrator.

30. Force Majeure

Exclusive Power Washing is not liable for delays or failure to perform services due to events beyond reasonable control, including but not limited to:

• Weather conditions

• Natural disasters

• Government restrictions

• Illness or injury

• Mechanical failure

• Supply chain disruptions

• Utility outages

Such events do not constitute breach of contract.

31. Governing Law

These Terms and all services provided are governed by the laws of the Province of British Columbia, Canada.

Any legal proceedings shall be conducted within this jurisdiction.

32. Severability

If any provision of these Terms is found to be invalid or unenforceable, all remaining provisions shall remain in full force and effect.

33. Entire Agreement

This document constitutes the entire agreement between the Client and Exclusive Power Washing.

No verbal statements, representations, or prior agreements shall modify or override these Terms unless agreed to in writing.

34. Acknowledgment & Acceptance

By approving an estimate, making payment, or allowing work to begin, the Client acknowledges that they:

• Have read and understood these Terms

• Agree to all conditions

• Accept all risks outlined

• Have had the opportunity to ask questions

FINAL ACKNOWLEDGMENT

34. Acknowledgment & Acceptance

 

By approving an estimate, signing digitally, responding via email or text, making payment, or allowing Exclusive Power Washing to begin work, the Client acknowledges and agrees that:

 

• They have read, understood, and accepted all Terms and Conditions in full 

• They have had the opportunity to ask questions and receive clarification 

• They understand the nature, risks, and limitations of exterior cleaning services 

• They accept that results may vary based on surface condition, age, and environmental factors 

• They agree that no verbal statements, promises, or representations alter these Terms unless confirmed in writing 

 

The Client further acknowledges that:

 

• These Terms apply to all current and future services unless otherwise agreed in writing 

• Failure to read these Terms does not exempt the Client from being bound by them 

• Continued use of services constitutes ongoing acceptance of these Terms 

 

This Agreement constitutes a legally binding contract between the Client and Exclusive Services Group Inc., DBA Exclusive Power Washing.

 
 
Exclusive Power Washing stands behind our work. If you are not satisfied, please contact us, so we can resolve any issues regarding your services.
Thank you for choosing Exclusive Power Washing